Refund Policy

1. What the fee is for

MandateRoom is priced per Room per month and paid in advance for a term of 3, 6 or 12 months (the minimum is 3 months). The fee buys access to the software platform for that term. It does not depend on whether a transaction closes, and it does not vary with the size or price of a transaction. Our pricing page gives the rates; the Terms of Service explain how payment and activation work.

2. All sales are final once a Room is activated

Fees are non-refundable once a Room has been activated, whether or not your deal closes, is abandoned or is cancelled, whether or not you use the whole term, and for a change of mind. We do not refund unused months, unused capacity or the rest of a term. If you no longer need a Room, ask us to archive it, or archive it yourself; we will act on your request within one business day. Archiving does not shorten the term you have paid for.

Before a Room is activated, you can cancel an invoice by telling us at hello@mandateroom.com, and you owe nothing for a Room that was never activated.

3. Credit for technical downtime

If verifiable technical downtime on our side prevents you from reaching a Room for more than 24 consecutive hours, you may ask for a credit by writing to us within seven days after the downtime. The credit is the pro-rata fee for the affected days. We apply it by extending that Room's term or against your next purchase. We do not pay cash for downtime. We check the request against our own records and our providers' incident reports. Downtime caused by you, by your network or devices, by a planned maintenance window we have announced, or by an event beyond our reasonable control does not qualify.

4. If we stop providing the Service

If we discontinue the Service altogether, we will give you at least 30 days' notice and refund, pro rata, the prepaid fees for the unexpired part of each term.

5. Mistakes in billing

If you pay an invoice twice, or pay more than the invoice shows, or we charge you in error, we will return the extra amount in full, less any bank charges that the return itself incurs. Tell us at hello@mandateroom.com and give us the invoice number and the payment reference.

6. How a refund or credit is paid

We pay a refund in United States dollars by bank transfer to the account the payment came from. Our bank may need to follow its own procedures for returning a foreign payment, which can take some days. We will tell you when we have sent it.

7. Your legal rights

Nothing in this policy limits a right you have under a law that cannot be excluded by contract.

8. How to ask

Write to hello@mandateroom.com with "Refund request" or "Credit request" in the subject line, naming the Room, the invoice number and what happened. We aim to answer within five business days.