Refund Policy

1. Business Model & Payment Structure

MandateRoom's initial early-adopter customers are charged a single flat fee covering their entire deal room for the duration of their transaction, however long it runs. Beyond this initial early-adopter period, pricing moves to a monthly subscription basis, per deal room. In all cases, pricing is agreed individually before activation, with no per-user fees, no per-document fees, and no hidden charges.

2. All Sales Final

All payments, including early-adopter flat fees and monthly subscription fees, are non-refundable once a deal room has been activated. The fee is for the provision of the software platform and is completely independent of the outcome of your transaction. We do not offer refunds if a deal is cancelled, abandoned, fails to close, or for changes of mind. If you wish to cancel, notify us at hello@mandateroom.com and your deal room will be archived within 24 hours. We do not offer refunds for partial months or unused capacity within an active period.

3. Exceptions for Technical Downtime

If verifiable technical downtime on our end prevents access to your deal room for more than 24 consecutive hours in a billing period, you may request a credit for that period. Such requests must be submitted within 7 days of the downtime. Credits are applied to the following billing period. We do not issue cash refunds for downtime.

4. Contact Us

To request a refund review under the technical downtime exception, or if you have any questions regarding our billing practices, please contact us at:

Email: hello@mandateroom.com